At Lotus Perfumes, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied with your order for any reason, we offer a flexible return policy within 7 business days from the date of purchase. This policy applies only to products purchased through our official website lotusperfumes.com
Return Conditions
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Time Frame: Returns must be initiated within 7 business days from the date of receipt of the product.
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Product Condition: Products must be unused, unopened, and in their original packaging with all seals intact.
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Proof of Purchase: A valid purchase invoice or receipt must be provided with the return.
Products Ineligible for Return
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Items purchased as part of promotions or sales.
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Custom-made or personalized products.
Return Procedure
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Contact Customer Service: Before returning any product, please email the customer service team at info@lotusperfumes.com to start the return process.
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Preparing the Product: Ensure the product is securely packaged to prevent damage during shipping. Include the original invoice or proof of purchase inside the package.
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Shipping: Send the product to the return address provided by customer service. Return shipping costs are borne by the customer. For valuable items, it’s recommended to use a traceable shipping service or purchase shipping insurance.
Refund Process
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Upon receiving the returned product, it will be inspected to verify compliance with return conditions. If approved, the refund will be issued accordingly.
