At Lotus Perfumes, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied with your order for any reason, we offer a flexible return policy within 7 business days from the date of purchase. This policy applies only to products purchased through our official website lotusperfumes.com
Return Conditions
-
Time Frame: Returns must be initiated within 7 business days from the date of receipt of the product.
-
Product Condition: Products must be unused, unopened, and in their original packaging with all seals intact.
-
Proof of Purchase: A valid purchase invoice or receipt must be provided with the return.
Products Ineligible for Return
-
Items purchased as part of promotions or sales.
-
Custom-made or personalized products.
Return Procedure
-
Contact Customer Service: Before returning any product, please email the customer service team at info@lotusperfumes.com to start the return process.
-
Preparing the Product: Ensure the product is securely packaged to prevent damage during shipping. Include the original invoice or proof of purchase inside the package.
-
Shipping: Send the product to the return address provided by customer service. Return shipping costs are borne by the customer. For valuable items, it’s recommended to use a traceable shipping service or purchase shipping insurance.
Refund Process
-
Upon receiving the returned product, it will be inspected to verify compliance with return conditions. If approved, the refund will be issued accordingly.