At Lotus Perfumes, we highly value our customers and continuously strive to improve our delivery process to ensure you receive our products as quickly as possible.

Our products are carefully packaged in the United Arab Emirates and shipped to various destinations around the world. We are also working hard to add new countries to our shipping list. If your country is not yet included, we apologize and appreciate your patience as we expand our shipping coverage.

Delivery Times

Delivery times depend on order acceptance and approval, starting from the date of shipment. Estimated delivery durations may vary based on shipping address, exceptional circumstances, peak seasons, major launches, and public holidays.

Orders placed outside business hours or during public holidays will be processed on the next business day.

Delivery Address

The delivery address must be accurate and complete. We are not responsible for any delays or non-delivery caused by incorrect or incomplete addresses.

Delivery Notification

Your personal availability or any request to postpone delivery may affect the process. We strongly recommend ensuring you are available to receive the order for a smooth delivery.

Our delivery agents will make multiple attempts to deliver your order. The order will only be considered cancelled if all delivery attempts fail.

Delays & Issues

While we make every effort to meet delivery schedules, factors beyond our control—such as severe weather, natural disasters, or public holidays—may cause delays.

In the event of a significant delay, we will notify you immediately.