Return Policy
At Lotus Perfumes, we strive to ensure our customers are completely satisfied with their purchases. If, for any reason, you are not satisfied with your order, we offer a flexible return policy within 7 business days from the date of purchase. Please review the guidelines below to complete your return process.
This policy applies exclusively to products purchased through our official website, www.Lotusuae.com.
Return Conditions
Timeframe: Products must be returned within 7 business days from the date they were received.
Product Condition: The product must be unused, unopened, and in its original packaging with all seals intact.
Proof of Purchase: A valid purchase invoice or proof of purchase is required for all returns.
Non-Returnable Products
The following products cannot be returned:
Products purchased during promotional offers or sales.
Custom-made or personalized products.
Return Procedure
Contact Customer Service: Before returning any product, please contact our customer service team via email at Lotusperfumes@gmail.com to initiate the return process.
Prepare the Product for Return: Ensure the product is securely packaged to avoid any damage during shipping. Include the original invoice or proof of purchase inside the package.
Shipping: Ship the product to the address that will be provided to you by our customer service team. The customer is responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.
Refunds
Inspection and Approval: Once the returned product is received, it will be inspected to ensure it meets our return criteria.